In 2014, Train Operating Companies (TOCs) had few options when it came to online ticket retailing. Few options, and — in our opinion — even less innovation, with limited fulfilment methods despite emerging smart and eTicket innovations in the industry. Also, very little attention was given to modern interface design or the possibilities of modern technologies to improve the customer experience. So, with no thought for our own sanity, we rolled up our sleeves and got stuck in. A few years later and we're still improving our existing platform while branching out into other transport modes, and working with other third-party developers.

Our Story

OnTrack Retail is a partnership between The Go-Ahead Group, who run over 30% of the UK rail network, and Assertis, a leading rail TIS provider.

Our Clients & Partners

OnTrack Retail - eCommerce experts with a proven track record in rail ticketing, web and mobile software development. We focus on the end user experience to deliver best-in-class software solutions for you and your customers.

Bespoke Software Solutions for the Transport Industry

OTRL signed Modern Slavery Statement.pdf

We are experienced in UX / CX design and implementation. We can work with your designers to provide a prototype or build service or supply our own for a fully managed service.

Frontend UX

We can do the heavy lifting too. We have experienced server-side experts working in a variety of languages, capable of building micro-services or entire platforms. We can also build and maintain custom hosting platforms on Amazon Web Services.

Backend Systems

We can design, build and maintain your database (SQL). We work with specialist consultants to help optimise queries and schema.

Database Architecture

We have both in-house, and offshore developers providing native mobile expertise on iOS and Android platforms. We're also experienced in app design, testing, deployment and store management.

Native Mobile

We have built a great team, with unique and varied expertise. If you would like to benefit from their experience please get in touch. We'd love to work with you as consultants on long or short-term engagements.

Consultancy

We provide SaaS products, services, operations and consultancy. Although historically, we've been focused on some specific public transport solutions, we're always happy to discuss bespoke software projects in and around the industry. No job too big, no job too small – as they say!

Our Services

OnTrack Retail - eCommerce experts with a proven track record in rail ticketing, web and mobile software development. We focus on the customer experience to deliver best-in-class solutions for your customers.

OnTrack Retail

On Track Retail is committed to protecting the privacy and security of the personal information we process (“you”/ “your”). This Notice describes how we collect and use personal information about, in accordance with our obligations under Data Protection Law (and specifically the General Data Protection Regulation (GDPR)).

We will comply with data protection law. This says that the personal information we hold about you must be:

used lawfully, fairly and in a transparent way;

collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;

relevant to the purposes we have told you about and limited only to those purposes;

kept only as long as necessary for the purposes we have told you about and kept securely.

We will collect, store, and use the following categories of personal information about you: IP Address, Mac Address, Geo Location.

How is your personal information collected?

We collect your information via Google analytics, visit the link for more information.

We will only use your personal information lawfully. Most commonly, we will use your personal information to assess the number and location of visitors of this website.

We may have to share your data with third parties, including third-party service providers.

We will only retain your personal information for as long as necessary to fulfil the purpose(s) for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will securely dispose of unnecessary data. 

We have put in place measures to protect the security of your information. Details of these measures are available upon request from your Data Protection Manager. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

You have a right to the personal data we hold about you You can request a copy of your personal data and other information about why we process it. This is free and can be provided electronically if requested. Note we may not be able to disclose information to you that contains personal data about someone else or affects another person’s rights and freedoms. We may refuse a request or charge a fee where a request is manifestly unfounded or excessive or a copy has already been provided. You have a right to rectification/restriction in respect of the personal data we hold about you. You may also request processing is halted whilst a request for rectification, objection or a dispute over the lawfulness of processing is being considered. You have a right to have your personal data deleted. This is also known as the “Right to be forgotten”, you can request deletion or removal of personal information in some circumstances, such as where there is no compelling reason for its continued processing. Please note that we may also be under conflicting legal obligations not to delete data, for example evidence in a health and safety matter, so not all requests to delete are capable of being met. You have a right to withdraw consent that you have given. If we relied on consent as the ground for processing your personal data, you can withdraw this consent at any time. Such withdrawal does not affect the lawfulness of processing carried out before the consent was withdrawn. Once we have received notification that you have withdrawn your consent we will no longer process your information for the purpose or purposes to which you originally agreed unless we have another lawful basis to do so. You have a right to object to how your data is processed. You also have a right to request that no further processing takes place in relation to some grounds of processing. When we rely on our legitimate interests we balance these against your rights. We wouldn’t be able to stop processing personal data that is needed for our employment relationship or other necessary and lawful purpose. You have the right of portability in respect of your data Where you have provided us with personal data and the reasons we are processing it are based on consent or our contract with you, and the processing is automated, you have a right to ask for that information be provided to you or another data controller in a structured, commonly used and machine-readable format. The right may be restricted if it is not practical for us to provide the information in this way or it adversely the rights of others. You have the right to information about automated decision making and profiling employed in relation to your data. Automated decision-making takes place when an electronic system (“IT”) uses personal information to make a decision without human intervention. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making unless we have a lawful basis for doing so and we have notified you.

You also have the right to complain if you are not happy with the way in which we handled your personal data, you can send us an email at data.protection@ontrackretail.co.uk.

OnTrack Retail formed in mid-2014 to meet the challenge of creating a new player in the rail ticket issuing (TIS) market. In just 10 months — demonstrating the combined power of modern software delivery techniques, blood, sweat and caffeine — we launched to the public with many unique features, a massive backlog, and ideas above our station.