Bespoke Software Solutions for the Transport Industry

OnTrack Retail - eCommerce experts with a proven track record in rail ticketing, web and mobile software development. We focus on the end user experience to deliver best-in-class software solutions for you and your customers.

Our Story

In 2014, Train Operating Companies (TOCs) had few options when it came to online ticket retailing. Few options, and — in our opinion — even less innovation, with limited fulfilment methods despite emerging smart and eTicket innovations in the industry. Also, very little attention was given to modern interface design or the possibilities of modern technologies to improve the customer experience. So, with no thought for our own sanity, we rolled up our sleeves and got stuck in. A few years later and we're still improving our existing platform while branching out into other transport modes, and working with other third-party developers.

OnTrack Retail formed in mid-2014 to meet the challenge of creating a new player in the rail ticket issuing (TIS) market. In just 10 months — demonstrating the combined power of modern software delivery techniques, blood, sweat and caffeine — we launched to the public with many unique features, a massive backlog, and ideas above our station.”​‌
Antony Cox, Managing Director, OnTrack Retail

Our Services

We provide SaaS products, services, operations and consultancy. Although historically, we've been focused on some specific public transport solutions, we're always happy to discuss bespoke software projects in and around the industry. No job too big, no job too small – as they say!

Frontend UX

We are experienced in UX / CX design and implementation. We can work with your designers to provide a prototype or build service or supply our own for a fully managed service.

Backend Systems

We can do the heavy lifting too. We have experienced server-side experts working in a variety of languages, capable of building micro-services or entire platforms. We can also build and maintain custom hosting platforms on Amazon Web Services.

Database Architecture

We can design, build and maintain your database (SQL). We work with specialist consultants to help optimise queries and schema.

Native Mobile

We have both in-house, and offshore developers providing native mobile expertise on iOS and Android platforms. We're also experienced in app design, testing, deployment and store management.


We have built a great team, with unique and varied expertise. If you would like to benefit from their experience please get in touch. We'd love to work with you as consultants on long or short-term engagements.

Our Clients & Partners

OnTrack Retail is a partnership between The Go-Ahead Group, who run over 30% of the UK rail network, and Assertis, a leading rail TIS provider.